Did Wrong! Explain Properly.

I in the mid of reading a book named <What You Say is What You Get>.

I just discovered some of the techniques in communication may be quite useful.
I tried in few incidents with my colleague and it was working.

Situation:
A person did something away from the instruction communicated by his/her superior previously.

First, make sure he/she needs to take the accountability. In this case, this is his/her accountability.

Second, he/she may need to provide his/her feedback to the superior, no matter mail, call or face-to-face.

The feedback should be consist 3 portions.

The Superior will be happy while he/she showing that willing to take accountability, promise commitment for future improvement, and explain the situation accordingly.

If there is better idea, let share it together.